Public Complaints

Complaints regarding the social work practice of individual members of ANZASW can be investigated. However, in the first instance suggestions may be given to the complainant regarding where any concerns may be directed.  

Complaints about non-members of the Association cannot be investigated and in all instances complaints against a Registered Social Worker should be directed to the Social Workers Registration Board.

Complaints need to be made in writing stating times, dates and issues. All relevant correspondence will be shared between the person making the complaint and the person who is the subject of the complaint.

A Complaints Resolution Panel convened by ANZASW has the right to apply sanctions where complaints against members are upheld. Under ANZASW rules serious breaches of the Code of Ethics or practice standards can lead to penalties or the termination of membership.

Processes used to address complaints include making written responses back to complainants, and mediation between parties if appropriate. The process is guided by the Convenor of the Complaints Resolution Panel, and decisions regarding appropriate sanctions and courses of action relating to complaints are made by the whole committee in conjunction with ANZASW's legal counsel.

Complaints should be addressed to the Executive Director and posted directly to the ANZASW National Office, DX  Box WX33484, Christchurch.

 All correspondence regarding a complaint should be marked confidential.