Frequently Asked Questions

Are you having trouble accessing forms or discussion groups on the website?

It is necessary to obtain a log-in ID and password before you are able to access forms and discussion groups on the website. In the "Joining In" section of the website, under "Your Account" there is a "request a password" option. If, after obtaining your password and following the necessary steps, you are still having trouble, please contact National Office.

What are the options available to me for paying ANZASW?

It is possible to pay by:

1. credit card (5% discount) - Visa / Master card. If you wish to pay by credit card, then please contact National Office for a form to complete, or alternatively write your details (card number, expiry date and name on card) on the invoice and post/ fax it back to us - 03 358 9503. 
2. cheque (10% discount)
3. internet banking (10% discount) - The ANZASW bank account number is on every invoice.  Please be sure to quote your name or membership code as a reference on our bank statement.
4. automatic payment - either weekly or fortnightly and the invoice must be paid in full within 12 months. Please contact National office for the forms.  Please be sure to quote your name or membership code as a reference on our bank statement.

Please be aware that discounts only apply if payment is made by the 20th of the following month. 

Does your workplace pay your invoice? Please ensure that we have the correct information in our system to allow your workplace to pay your invoice promptly. If they are paying by direct credit, please ensure that they make reference to you on our bank statement, or ideally, post/email us a remittance advice. If you are still receiving a statement it means that we have not received payment from your employer as yet - please follow this up with them.

Do you work for Child Youth & Family?

MSD policy does not allow ANZASW to add your membership fee / competency assessment / indemnity insurance to a bulk invoice without a current "Authority for Payment" form, which has been authorised by your manager. This is the fastest way to have your invoices cleared from your account.

Are you receiving ANZASW Statements?

On the last business day of every second month, ANZASW posts statements out to all members that have a balance on their account. These provide an update of the balance of your account at that time and should not be confused with invoices. Please remember that it is your responsibility to ensure that your invoice is paid.

What do I do with the Insurance and Declaration forms received with my invoice?

It is now a requirement of our Insurer, that all declaration forms are updated on an annual basis. Please ensure that your forms are completed, signed and returned to us straight away. If they are not received and you need to make a claim via the Insurer, you may not be covered.Please note that for membership renewals, the forms do not need to be witnessed.

Have you had a change in employment circumstances?

Please note that it is vital that you advise National Office as soon as possible if your circumstances change with regards to your employment - especially where it affects invoicing. This applies if you are on long-term leave (e.g. maternity leave; sick leave; or working/living overseas); undertaking full-time Social Work study; become unemployed; or retire.

When must my Competency Assessment be paid by?

Please ensure that your Competency Assessment invoice is paid by the 20th of the month following invoice. For those that have set up a direct credit payment schedule, the full amount must be paid within 12 months of the date of the invoice. This will affect when your date is set, and the issuing of your Competency Certificate. You are invoiced for this on confirmation of your membership, and have from that date to commence payments. If in doubt, please contact us at National Office.

Are you anxious about completing your Competency Assessment?

Please contact National Office if you have any concerns or anxiety about completing your assessment. We are here to assist, and may be able to simplify things by answering your queries; helping find a mentor; advising of pre-assessment workshop dates in your area or working through an issue.

Do you wish to resign from ANZASW?

Please note that National Office must be advised in writing, of all intentions to resign from the Association. Please also ensure that your account is up-to-date. The Association has many members that have transferred to non-practicing status. They still receive all of the Associations publications, and have access to the website. Before resigning from the Association, please consider discussing with us whether or not you may fit into this category of membership.